Shipping & Delivery

At Lumeris, we aim to make your shopping experience simple, clear and reliable.

Delivery locations

We currently deliver to customers in the United Kingdom.

Delivery times

Estimated delivery times may vary depending on the product, stock availability, delivery location and carrier.

Standard delivery usually takes approximately 5 to 12 working days after your order has been processed.

Please note that delivery times are estimates and may be affected by weekends, bank holidays, high demand periods, customs checks or courier delays.

Order processing

Orders are usually processed within 1 to 3 working days.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information, where available.

Tracking

If tracking is available for your order, the tracking number or tracking link will be sent to the email address used at checkout.

Please allow some time for tracking information to update after dispatch.

Delivery address

Please make sure your delivery address is correct before completing your order.

Lumeris is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated delivery information provided by the customer.

Delayed orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number so we can help investigate the issue.

Lost or undelivered parcels

If a parcel is confirmed as lost by the courier or fulfilment partner, we will review the case and may offer a replacement, refund or suitable alternative solution.

Free UK delivery

When available, free UK delivery will be displayed on our website or at checkout. Free delivery offers may be subject to order value, promotional periods or specific product conditions.

If you have any questions about shipping or delivery, please contact our support team using the contact details provided on our website.