Privacy Policy
At Lumeris, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect the information you provide when visiting our website, placing an order, creating an account, contacting us or interacting with our store.
Information we collect
We may collect the following information:
- your name;
- email address;
- billing and delivery address;
- phone number, where required for delivery;
- order details;
- payment information;
- customer account details;
- communication history with our support team;
- website usage data, including cookies and analytics information.
How we use your information
We use your personal information to:
- process and fulfil your orders;
- deliver products to you;
- provide order updates and customer support;
- manage returns, refunds and exchanges;
- improve our website, products and customer experience;
- prevent fraud and keep our store secure;
- send marketing emails, offers or updates, where you have agreed to receive them.
Payment security
Your payment information is processed securely by our payment providers. Lumeris does not store your full card details on our servers.
Marketing communications
If you choose to receive marketing emails from us, we may send you updates about new products, offers, beauty tips or store news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
Sharing your information
We may share your information with trusted service providers who help us operate our store, such as:
- payment processors;
- delivery and fulfilment partners;
- email and marketing platforms;
- website hosting and ecommerce platforms;
- analytics and fraud prevention tools.
We only share information where necessary to provide our services, process your order, comply with the law or protect our business and customers.
Cookies and analytics
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and support marketing activity.
You can manage cookies through your browser settings or through any cookie preferences tool provided on our website.
Your rights
Depending on where you live, you may have rights over your personal information, including the right to:
- access the personal data we hold about you;
- request correction of inaccurate information;
- request deletion of your personal data;
- object to certain uses of your data;
- withdraw consent for marketing communications;
- request a copy of your personal data.
To exercise your rights, please contact us using the details provided on our website.
Data retention
We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and maintain business records.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our customer support email.
Lumeris is committed to protecting your privacy and providing a safe shopping experience.
